Question 1

Which Credit Cards do you accept?

Answer

We accept Visa, Master Card, Discover, and American Express.

Question 2

Is it safe to enter my credit card information on your website?

Answer

To insure the safety of your credit card information, Tracey West Irresistible Pound Cakes uses Secure Socket Layer technology (SSL). SSL is a protocol designed by Netscape Communications that provides encrypted communication. This makes it impossible for anyone besides for us to access your private billing information.

Question 3

If I do not have Internet access or do not wish to use my credit card online can I place an order over the phone?

Answer

Please feel free to place your order over the phone. The number to call is 678-613-3973. Our customer service representatives will be happy to assist you.

Question 4

How do I place an order that will be shipping to multiple locations?

Answer

You will be able to choose multiple shipping locations during the checkout process. Please feel free to email us or call our customer service department at 678-613-3973 about any concerns you may have.

Question 5

If I place an order will I start receiving mail/email?

Answer

During the checkout process there is an option to decline from being added to our mailing list. Recipient information is not added to our mailing lists.

Question 6

How can I be sure that my order went through?

Answer

Once you have completed the order process you will receive an email notification confirming your order. Please note: If your email address was not entered correctly, you will not receive the email confirmation.

Question 7

Can I check the status of my order online?

Answer

Once our carrier has picked up the order you will be able to track the shipment of your order by logging in to your account.

Question 8

What is your shipping policy?

Answer

We ship all our products via UPS Ground. Read theshipping policyfor detailed information and a shipping map.

Question 9

I would like my order to ship out on a future date.

Answer

If you would like the shipment of your order to be delayed, please type your request in the ‘Special Instructions’ window, which will appear during the checkout process.

Question 10

If the item is delayed in shipment or not delivered due to an incorrectly or insufficiently entered address, will you reship the item?

Answer

Because our products are perishable food items & cannot be restocked once they leave our facility, we cannot be held responsible for orders that are delayed or not delivered because of an incorrect or insufficient address. Please make sure that the shipping address is absolutely correct before you submit the order.

Question 11

Can I return an item ordered?

Answer

Unfortunately, because our products are perishable food items, once they leave our facility we cannot accept returns. All sales are final. Read the return policy for more information

Question 12

Ingredients & Allergen Information

Answer

ALL PRODUCTS CONTAIN WHEAT, EGGS, AND DAIRY.Due to the baking process, all products may come in contact with nut products.

Question 13

Are products guaranteed for quality and freshness?

Answer

We guarantee 100% satisfaction on all our products

Question 14

Do you share customer information with third parties?

Answer

We do not share customer information with third parties under any circumstances. We value our customers and honor their privacy.

Question 15

My question has not been answered by the above information, how do I find answers?

Answer

Please feel free to contact our customer service department via email at info@irresistiblepoundcakes.com or by phone at 678-613-3973.

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